Experience Design

http://www.kstoolkit.org/Storytelling

An open question was left at a former post : Reading Facts. which I wish to revisit. When knowledge is not valued over its ability to be fast or slow what does is become? The issue with fast or slow knowledge rests on the delivery form factor, ie through computation (kindle, ipad internet) or not. The ability for the message to be lost due to the form factor it becomes delivered through has change dramatically due to technology in the past 10 years. Marshall Mcluhan said “the medium is the message” This statement has become widely accepted when discussing media theory especially print material. We are acutely aware of how content delivery changes between tabloid news, newspaper news, and news Television, and that is only taking into account a line of similar content. As content types diversify the ability of the medium to affect the message is compounded. There is a lively debate in academia as to how new media devices are affecting education and to that extent society. The level of pervasiveness within technologies like the internet, smart phones, computation and the like are having on sectors of society across all economic positions remains a huge challenge from both a standard of living access point but also a society & educated populace stand point. Because of that, education is on the head of the technology spear. The ubiquitous nature of information technologies has forced the systems of education to reevaluate their methodologies for better or worse. However I believe there is a massive gaping hole in the collective thinking process of education when it comes to communication technologies. Ubiquitous computation is seen as a barrier to teaching methodologies due to the nature and speed at which computational devices alter and change and access of content especially the content that is attempting to be taught through the teacher. The 19th century education model still dominates a vast majority of theory of education system especially k-9.

I don’t teach in k-9 but I would imagine it would be super difficult to dish out lessons, mandated curriculum and dated textbooks when a majority of that content can be accessed, parsed and delivered at the touch of a mouse. I am not saying that the speed of the information age is a bad thing, I can only imagine how it throws a wrench in to the teaching methodologies of countless classrooms. Similarly I am not suggesting that there should be a free fore all on the Internets access and ubiquitous nature. Many have discussed the difficult bind to which education is in and me rambling on about it is not really the point especially when there are writers & educators like Sr. Ken Robinson. But education has to find a what to establish what it means to be educated in our modern times.  Is this going to be based on the old model of memorization and specialization or will it me more the ability to ask the right question and be endlessly curious with the ability to use technology to not only find the answer but contribute back to how the questions are asked?

I do believe that the ubiquitous nature and speed of our current technology has had a profound impact on our ability to tell stories. It is arguable that we have more stories then ever before and I would agree with that, however, it is purely an outcome of access not quality. The saying quality over quantity has never been more appropriate than when speaking about the internet and the amount of content that is added to it knowledge bank daily (to which I am adding with this blog). Therefore I believe that a fundamental piece that is missing in education is truly great storytelling skills, conceptual thinking and lateral thinking methodologies and subsequent devices to assist those skills. The ubiquitous catch all nature of computers is, in my opinion, having a detrimental impact on thinking out side the computer and impacting the skills of students, designers, teachers, and businesses.

I recently took place with the generosity of the AIGA Los Angeles Organization in the Student Portfolio day as a reviewer. Although I did not review hundreds of portfolios, one thing that I was immensely disappointed in was the lack of storytelling when in came to presenting visual ideas and solutions. Students seemed to have a prescribed set of things in their somewhat unimpressive collections of work. It made me sit back and think about what it is that a designer does? In the 5 portfolios I looked at it felt as if I was looking at a predetermined script. It went something like this. 1 to 2 logos with 1 of those logos as a letterhead business card etc, 1 to 3 print posters (just the solutions no context), 1 to 4 ad campaigns (non of them a systems of ads just a single advertisement),  1 to 3 editorial spreads (no context), 1 package (a cd jewel case, no context), and 2 to 3 misc illustrations, photographs, or typography pieces (again no context).  Each having between 12 and 15 pieces. Only one person had even the hint of digital competency with an overwhelmingly simple html site but I gave her some slack because she was only a sophomore as USC and I appreciated the gusto to get evaluated at such a early stage in her schooling. However the predicted procedural nature of the portfolios made me stand back for a second and say wait? Is this really how education views the role of designers? Has the system of curriculum’s and dated industrial needs reflected so poorly on the skill sets of designers? Can we as visual professionals be so quickly summed up.  My frustration with the lack of story telling lead me to be quite harsh on my last review of the day. I told my student. “Yes you have the required 15 pieces of work that has some how been determined this makes you a designer, however I know nothing about you! You have not told me a single story or lead me along any thinking path that has convinced me that your visual solutions are the correct ones.” I followed it up with “a logo and business card are the baseline of designer however if you can not tell me a story or show me that you have a making and thinking methodology then I really don’t care about your work. Period.  I want to know if you draw, how many images you collected how many versions you did, why you chose to do this the question you asked the things you were looking at and thinking about when you made it.  If I was going to hire you which I am not, I would want you. Not a prescribed set of 5 to 8 baseline skills, yes they are necessary but not unteachable in industry. If I were you I would find a way to let your portfolio be a mirror of your passion and your ability to think and think as a designer not the curriculum of your design education”  After going a bit of a rant I said I was sorry for being overly harsh but without it all the work becomes useless to which he disappointingly agreed.

After all the reviews were over the reviewers and educators gathered as a recap of the day. During the discussion a number of  reviewers shared the same frustration with a lack of personality and passion and storytelling in their students work. I am convinced that this lack of story telling is based in the narrow minded approach most educational systems are equating to design. Design rather than a thinking approach is a determined set of skills. However the collection of design professionals siting in the room were disgusted with the lack of understanding of what industry is looking for out of our design education systems. It seemed to me the design education systems were looking to teach predetermined skills where industry was looking for creative visual thinkers. Somewhere there is a missing element in the teaching of skills to designers. I believe that skill is storytelling. Design is not making a logo, the logo is the culmination of visual problem solving that requires a huge set of skills including design research, anthropology, biology, visual taxonomy, system thinking, business, drawing, computer skills, history etc etc.

“Design is that area of human experience, skill and knowledge which is concerned with man’s ability to mould his environment to suit his material and spiritual needs.” _archer, B

This lack of story telling could be a vision problem of education to design or it could be something more systemic as I had mentioned at the beginning of this post. Regardless of the root of misbegotten storytelling,  I think that until we as educators, designers, professionals, and thinkers articulate the importance of media specific storytelling methodologies and start charting changes in the education delivery systems to meet these new changes, our society will start to see the growing effects and missed opportunities from not teaching and learning from profound stories and storytelling processes.

http://designspiration.net/image/40370/

( I wish I would have had this quote to give to the students I reviewed because passion will always trounce innate talent -

Picasso said ” inspiration does exist, but it must find you working” )

http://www.thisamericanlife.org/

http://www.storynet.org/conference/index.html
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As technologies progresses and rumors of tablet computers continue to circulate through out the Internet and hardware prediction sites, companies like Coursesmart (http://www.coursesmart.com/) a digital textbook company has attempted to prototype and show the potential of these new systems and their impact on education. The textbook industry and subsequent educational materials have been dominated by print industries and through this process have created an ecology of textbooks for student and an experience that prepares the students for the upcoming semester of learning and education. The purchasing and exchange of books at colleges and universities is a tradition that is unique in its own right. The system of textbook sales and resales is one that encourages reuse and resale depending on the print industry who sees the opportunity to reprint new additions as a way to bolster profits. Personally I loved buying used textbooks and would peruse the pages to see how studious the prior student had been. I always felt privileged to have the extra marginalia knowledge that was left behind by particular students. This marginalia is sometimes damaging to the text book but other times helped me work though difficult challenging questions about the material. Take the physics textbook from the tablet demo, at Colorado State University where I went to undergrad, all students were required to fulfill a science credit even for majors of Fine Art to which I completed in 2004. As a student I am not strong in mathematics this lead me to know that physics was going to be a challenging course. I remember being the first student to the used physics 101 books and made sure that I got the best used textbook with the most useful notes in the marginalia.  The existing use of the text book allowed me to access a alternative knowledge space that was extremely helpful when studying. The Coursesmart prototype shows the ability to leave notes and highlight but neglects the notion that notes and marginalia are not always a singular action. At the time of being made they are for the user engaged in the content but once left they have an impact on future users as a extension of the knowledge within the textbook. Now if the CourseSmart system could be networked with other classmates and the notes and commentary could be shared over a social network then that might make the use of the tablet system more engaging. Studying is a unique interaction because it requires the ability to move both from singular action usually memorization to the more complication comprehension which can and sometimes require a social aspect. How do you know you understand something? Ask someone else who is trying to understand the same thing if you both come to the same outcomes than comprehension has occurred barring the person you ask has come to the correct conclusion. Answers have a much different dimension depending on the subject but take simple math you either conclude that 5 x 5 is 25 or you don’t but you can test it over and over and then define that it is indeed true. There is the saying the you really understand something when you can teach it (help someone else comprehend it).

Comprehension of knowledge in a textbook is understood through testing within pedagogy. However the route to the comprehension is individual like a snowflake. In my education, testing ie choose A, B, C, D was never a great metric for comprehension of the material, but when I was asked in written form what do I understand about the subject I used much more information to which was gather through not just memorizing answers but synthesising both lectures, studying and conversations with fellow students. When I was asked to explain the process or show my comprehension that is where I was more successful as long as I comprehended the content. Now comprehension is a complicated notion of education and the scientific method would suggest (and can be seen in current educational trends) that memorization is the precursor to comprehension. If you can memorize facts then you can eventually follow the right procedure and develop comprehension, hopefully.  For me I always considered the experience of memorization a fleeting education because the process never stuck, I have a hard enough time remembering peoples names, but can for some reason recall obscure facts about the conversation we shared. I believe this is due to the fact that my individual process of comprehension deals with an experience and I will remember more when engaged in remembering the experience rather that a specific element with that whole. I have had a number of experiences where I can recall the how, where, when, and what happened, but can remember the name.

Education is really about comprehension and tools that engage the understanding of content should be more versed and in my opinion should be realized through making tools and services that engage the experience of comprehension not just a singular element of the educational access with apparently starts with the textbook and memorization.

check out thesis website : Marginalia: The Hybrid Textbook

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